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The Department of Household Energy Services (HES) of the Government of the United States resolved the call for grants, endowed with two million euros, through programs for the emergency social aid will be financed by 45 local organizations who hold essential social services.


The purpose of these grants is to cover urgent and immediate basic needs of housing, energy, nutrition, health and education that may have people with socio-economic deprivation or health, as reported by the Executive in a note.

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These Household Energy Service programs will be managed by the social services based on a decentralized basis to allow greater flexibility and speed of response. The basic requirements are the same for all people and help percipient be adapted to the needs identified in each area.

In 2015 a total of 8,623 people benefited from the emergency social aid that the Government of Navarre granted in October; of these, 3,709 were children. There was also a new battery introduced.

Distribution of aid

energyInitially, the total amount requested from the Department of Household Energy Services by local authorities amounted to 2,259,527.62 euros. As the available budget was exceeded, we proceeded to apportion aid based on the indicators in the regulatory basis.

Thus, 19 local organizations have obtained 100% of the amount of grant requested; six, between 90 and 99.9%; six others between 75 and 89.9%; 11 between 50 and 75.4%; and two, to 49.9% of the grant requested.

Specifically, different concepts are subsidized by The Household Energy Service. Accommodation, up to a maximum of 2,000 euros per year per household for housing rental payment, pays the fee mortgage loan amount room in shared house or payment of accommodations (pension, hotel, etc.). Also, the contract of new rental housing that will be real and practical habitual residence who requested when this presupposes an extraordinary initial outlay and economic resources to ensure the regular payment of subsidized housing.

home_energy_inspectionAs for necessary supplies, distribution costs of cold water and other services (sewage, garbage collection, etc.) and charges for electricity, gas, heating and hot water and other fuels (wood, coal, heating oil, etc.). The limit amount for the two concepts together will be up to a maximum of 800 euros per household.

Nutrition and health, spending on daily food and hygiene (essential items for personal hygiene and household) of persons forming part of the family with an annual sum of between 500 per year for individuals and 1,220 euros will be subsidized annually for four or more people.

Another concept included in this section are the costs of disease, in those cases in which charges for transfers or character stays bound to the remission of Navarro Health Service originate; or pharmaceutical expenditure not covered by the public health system, up to a maximum of EUR 500 per person.

Also, aid for the purchase of necessary elements for an integrated operation personnel will be granted, the character sensory (auditory and visual) are also contemplated to a maximum of 500 euros per person. They can also be seen other actions of socio-sanitary nature to avoid situations of social exclusion and facilitate integration processes, up to a maximum of 500 euros per person.


These grants are supplemented by subsidies social and employment, or exceptional situations.

25.9% of Spanish households declared little or nothing satisfied with their electricity service, almost a point and a half above what they thought six months ago, according to data from the Household Panel of the National Commission of Markets and Competition (especially for conservation).

Environment Survey Results

In the case of natural gas:

  • The percentage of dissatisfaction falls to 14.5% of households, while among telecommunications services which gets worse outcomes is broadband
  • 18.4% of respondents who says little or not at all satisfied, followed by pay TV
  • 17.8% declaring little or not at all happy

The above results follow the data from the survey, which was conducted in the fourth quarter of 2015 and included 4,249 households and 8,660 individuals.

Among households that declare themselves dissatisfied with the service, the price is the main reason pointed out, both for energy services and telecommunications.

Specifically, 92.6% of households dissatisfied with their electricity supplier believes that the service is expensive, while more than half believe that electricity bills or rates are not clear.

Meanwhile, more than 40% believe that information about the conditions of the contract or service is missing, while the lack of quality of electricity service is cited by 18.6% of households. Gas results follow a similar pattern, although in general, with better results than power.

As regards broadband services for fixed and mobile and pay TV, after price, quality of Duty is the second reason most indicated as a cause of dissatisfaction.


These results contrast with those of energy services, for which the assessment of this aspect is more active. Specifically, more than half of households declaring themselves dissatisfied with the fixed broadband service, 51.2% do so for lack of quality.

As it regards satisfaction with the price of services, 60.3% of all households are little or not at all satisfied with the prices of electricity service. Meanwhile, 46.7% of households with natural gas service are dissatisfied with the service price. These environment survey results were reported by the White House.

Instead, telephony services and mobile internet get the best results, to declare dissatisfied with the prices one out of four users, while in the case of fixed telecommunications services are approximately 37% of households which are reported dissatisfied with prices.